Exit Interviews for Student Loan Recipients

All graduating seniors who have received student loans while at Brandeis are required by federal regulations to complete an Exit Interview. If you are not sure if this applies to you, please call the Office of Student Financial Services at ext. 6-3700.

Most graduating seniors can complete all of their exit requirements online.

You will receive notification via email during the Spring semester summarizing your student loan debt.


To complete any online exit interview, you will need a personal identification number (PIN) from the U.S. Department of Education. If you have forgotten the FSA ID that was assigned to you, you can request your PIN at this link.

We recommend that you request your pin now. A hold will be placed on your diploma and commencement tickets if you do not complete your exit interview.

Federal Direct Loans:

  • GO ONLINE TO: www.studentloans.gov and LOG IN with your FSA ID
  • Select “Complete Loan Counseling” and follow the instructions for “Exit Counseling”. (If you do not know your FSA ID, you can request it online at: https://fsaid.ed.gov on the Edit tab)

Federal Perkins Loans AND Brandeis, Saval, or Wien Loans:

  • GO ONLINE TO:  https://heartland.ecsi.net
  • Click on the Sign In or Register button at the top of the page. After you have successfully created a new profile and/or signed in, you may need to connect your account to your profile. To do so, click on the “Connect An Account” button. When connecting your account, you will be asked to provide your Heartland Key (Contact ECSI if you do not know your Key at 888-549- 3274).
  • Once connected, you will be redirected to your account.
  • To complete your exit interview on a connected account, click the school's name, then click the View Account button. Your exit interview will be listed under the documents tab.
  • PLEASE NOTE: YOU MUST COMPLETE A SEPARATE EXIT COUNSELING FOR EACH LOAN LISTED