Relational coordination; organizational change; organizational effectiveness; organizational resilience; organizational theory; human resource management
JODY HOFFER GITTELL IS A PROFESSOR OF MANAGEMENT at Brandeis University's Heller School for Social Policy and Management. She serves as Executive Director of the newly formed Relational Coordination Research Collaborative, which brings practitioners and researchers together to transform organizational relationships for high performance.
Dr. Gittell’s research explores how coordination by front-line workers contributes to quality and efficiency outcomes in service settings. She has developed a theory of relational coordination, proposing that highly interdependent work is most effectively coordinated through relationships of shared goals, shared knowledge and mutual respect, and demonstrating how organizations can support relational coordination through the design of their work systems.
Dr. Gittell's discovery of relational coordination is documented in The Southwest Airlines Way: Using the Power of Relationships to Achieve High Performance (McGraw-Hill, 2003). Her findings from ten years of research in the healthcare industry are documented in High Performance Healthcare: Using the Power of Relationships to Achieve Quality, Efficiency and Resilience (McGraw-Hill, 2009). Insights for building and sustaining relational coordination will be provided in her next book, Transforming Relationships for High Performance: A Relational Model of Organizational Change.
In addition to writing books for practitioners, Dr. Gittell has published the underlying research in many scientific journals including Academy of Management Review, Organization Science, Management Science, Journal of Applied Behavioral Science, Journal of Organizational Behavior, Journal of Service Research, Journal of Management Studies, Human Resource Management, Human Resource Management Journal, International Journal of Human Resource Management, Industrial and Labor Relations Review, Harvard Business Review, California Management Review, Medical Care, Health Services Research, Health Care Management Review, Journal of Nursing Management, and Journal of Early Childhood Research.
Dr. Gittell was selected Outstanding Young Scholar of the Year by the Labor and Employment Relations Association. She has won a Best Book Award from the Alfred P. Sloan Foundation, a Best Paper award from the Human Resource Division of the Academy of Management, the Douglas McGregor Memorial Award for Best Paper of the Year in the Journal of Applied Behavioral Science, and an Honorable Mention for the Douglas McGregor Memorial Award for Best Paper on Organizational Change.
Dr. Gittell received her BA from Reed College, her MA from The New School, her PhD from the MIT Sloan School of Management and taught for six years at the Harvard Business School. She has served as Chair of the Board for Families First Health and Support Center, as MBA Program Director for the Heller School, and as Acting Director of the MIT Leadership Center. She currently serves on the boards of Reed College and the Endowment for Health. She lives in Portsmouth, New Hampshire with her husband Ross and their daughters Rose and Grace.
Massachusetts Institute of Technology, Ph.D.
New School for Social Research, M.A.
Reed College, B.A.
Awards and Honors
Board of Directors, Endowment for Health (2012)
International Visiting Fellow, Australian Health Workforce Institute (2012)
Board of Trustees, Reed College (2011)
Executive Director, Relational Coordination Research Collaborative (2011)
Freedom Based Management Fellow, Rutgers University (2011)
Industry Studies Association, Awards Committee (2011)
Acting Faculty Director, MIT Leadership Center (2010)
Executive Board, Labor and Employment Relations Association (2010)
Douglas McGregor Memorial Award, Best Paper of the Year, Journal of Applied Behavioral Science (2009)
Best Paper Award, Human Resources Division, Academy of Management (2008)
Co-Chair, Health Care Industry Council (2008)
Douglas McGregor Memorial Award, Best Article on Organizational Change, Honorable Mention, Journal of Applied Behavioral Science (2006)
MBA Program Director, The Heller School for Social Policy and Management (2006)
Best Book Award, Sloan Industry Studies Program, Alfred P. Sloan Foundation (2005)
Chair of the Board, Families First Health and Support Center (2003)
Robert Wood Johnson and Atlantic Philanthropies grant for study of nursing home practices and outcomes (2003)
Commonwealth Fund grant for study of patient care coordination (2002 - 2004)
Harvard Business School Division of Research grant for study of patient care coordination (1996 - 1998)
Alfred P. Sloan Foundation grant for study of coordination in the airline industry (1993 - 1994)
Industrial Performance Center Fellowship for dissertation research on airline performance (1993 - 1994)
National Research Council Fellowship for dissertation research on airline performance (1993 - 1994)
Outstanding Young Scholar of the Year, Labor and Employment Relations Association (1991 - 1993)
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|HS||258a||Operations Management in Service Organizations|
|HS||526a||Organizational Theory and Behavior|