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Faculty Profile: Anita L. Tucker

Anita L. Tucker

Associate Professor in the Brandeis International Business School

Specializations:
Operations management, Process Improvement, Organizational Learning, Organizational Change, Toyota Production System ("Lean"), Supply Chain, Coordination, Healthcare, Hospitals, Service Organizations

Anita Tucker teaches operations management and supply chain management for undergraduates and masters-level students. She has her bachelor's and master's degrees in Industrial Engineering and Operations Research. Her doctorate is in Business Administration, Technology and Operations Management from the Harvard Business School. Prior to joining Brandeis, Professor Tucker taught at Wharton and Harvard Business Schools. Before pursuing her doctorate, Anita worked in operations positions for General Mills and the Electric Boat division of General Dynamics. Her manufacturing experiences are therefore diverse: ranging from fruit-on-the-bottom yogurt to nuclear submarines!

Professor Tucker's research studies how organizational process design impacts the quality and efficiency of work. In particular, she has studied care delivery processes in hospitals. Her research finds that the mismatch between "supply-to-stock" supply departments with the "care-to-order" nursing units results in workarounds, expensive inefficiencies, employee burnout, and medical errors. She leverages principles from operations management to help hospital design better internal supply systems.

Her research has won numerous awards including a doctoral dissertation award from HBS, a Best Dissertation award from AcademyHealth, a Sloan Industry Studies Fellowship, a best paper award from California Management Review, and several best paper proceedings awards from the Academy of Management.

She was part of the team that founded the "Production and Operations Management (POM) Society's" College of Healthcare Operations, and served as President of the college. She is an associate editor at several leading journals including POM, Journal of Operations Management, Service Science, and won a prestigious "Distinguished Reviewer" award for Management Science, the leading journal in her field.

Professor Tucker has written several case studies on process improvement in hospitals. She also designed in-class hands on exercises to teach about operations management theories, such as pull and push production systems, and internal supply chains.

Degrees:
Harvard University, Business School, D.B.A.


Publications:

Awards & Honors:
  • (2014) Wyss Award For Excellence In Mentoring Doctoral Students
  • (2013) Academy of Management Best Paper Proceedings (multiple years)
  • (2013) Management Science Distinguished Service Award
  • (2011) Finalist For Best Industry Studies Paper Award
  • (2008) Academy Health, Annual Research Meeting Most Outstanding Abstract
  • (2007) Alfred P.Sloan Industry Studies Fellow
  • (2006) Academy of Management, Healthcare Management Division,Outstanding Reviewer
  • (2004) Academy Health Dissertation Award
  • (2004) Accenture Award, California Management Review
  • (2003) Best Student Paper, Academy of Management, Operations Management Division
  • (2003) George S. Dively Dissertation Award, Harvard Business School