Berkowitz began by providing background on how Legal Sea Foods has evolved over the past 100 years to become the company that it is today. “All of the sudden, we found ourselves in the restaurant business,” said Berkowitz, regarding how Legal’s began as a grocery store, but changed with the times and people’s needs to become a fish market and ultimately a fine dining restaurant with over 30 locations nationwide.
As a family-owned business, Legal Sea Foods has kept the tradition of having strong values and ethics permeate throughout the company. Legal’s started an innovative ethics program to instill key corporate values to all their employees. “We need to walk the talk all the time,” said Berkowitz, who underscored the need for constant reinforcement of the culture of the company.
Berkowitz shared valuable advice on how to run a successful company by continually investing in the future, looking long term, and anticipating what customers are going to want. “If you have a formula that works but you don’t evolve it, it dies off,” he said.