Please fill out all required fields (denoted with an asterisk) and be as thorough as possible in describing your problem.  We will answer your help request in the order it was received.  If your request is urgent, please call the IBS Technology Office Help-Desk line at ext. 68543 (781-736-8543).  Here are current Help Desk hours and schedule.  Thanks!

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Full Name:*

Campus Phone:*

Cell/Alternate Phone:

Contact E-mail:*

Alternate E-mail:
Alternate E-mail is required for UNet account and email problems.

Campus Address:*

I am a:* undergraduate student graduate student faculty member staff member

Best way to contact you:* e-mail phone

Best time to reach you: AM PM

Brief description of problem:*

More specifically, I am having a problem with...

My Computer: Choose A Problem Won't startup I can't get on the Internet Running Slowly Infected with Virus/Spyware Other

My UNet Account: Choose A Problem I forgot my password I forgot my UNet ID I know my UNet ID and password, but can't log in Account Creation/Signup Problems Other

Other Problems: Choose A Problem GMail Phone Trouble Classroom Technology Other

Now in your own words, please describe the problem(s) in detail:*