Contact Us

  Kit Sum Lam
  kitlam@brandeis.edu
  781-736-4491

Travel Assistance

Brandeis University faculty, staff, and students are encouraged to utilize all resources and take advantage of the complimentary travel assistance services available to them while outside of the U.S. on business, research, or studies abroad.

Planning your trip abroad

U.S. Passport:
Plan ahead in order to receive your U.S. Passport before you travel abroad. Passport processing times can vary so it is recommended that you apply for your passport as soon as your plans to travel abroad are confirmed. If you already have a valid passport, the expiration date listed on the first page must be at least six months after you return from abroad. More information regarding obtaining a U.S. Passport can be found here.

Visa Requirements:
Visa requirements vary by country, length of stay, and purpose of travel. More information by specific country can be found on the U.S. Department of State's website.

Travel Warnings:
Read and understand current State Department warnings for the country or area you are planning to visit here.

U.S. State Department:
Additionally, Brandeis community members traveling abroad are encouraged to sign up for the U.S. State Department's Smart Traveler Enrollment Program (STEP) before traveling. STEP provides travelers with e-mail updates about travel alerts and warnings and helps keep you up-to-date before traveling. Enrollment information can be found on their website.

Health and Safety

ACE Travel Assistance:
Brandeis University has contracted with ACE USA and Europ Assistance to provide worldwide travel assistance for all faculty, staff, and students. Europ Assistance USA is a global assistance leader established in 1963 that offers robust services through 850,000 service providers located all over the globe.

Services include:

  •  Medical Assistance: referral to a doctor or medical specialist; medical monitoring while hospitalized; emergency medical evacuation to proper medical facilities; and medically-necessary repatriation and return of mortal remains. 
  • Personal Assistance: pre-trip medical referral information; emergency medication; embassy and consular information; lost document assistance; emergency cash advances; translation services; emergency referrals to legal assistance. 
  • Travel Assistance: emergency travel arrangements; 
  • Security Assistance: crisis hotline; on-the-ground security assistance; access to secure, web-based system for tracking global threats and health- or location-based risk intelligence

The coverage provided by ACE is meant to be a supplement to the policies, procedures, and support mechanisms offered by your international health insurance. While ACE does offer travel, medical, and security services, it is NOT health insurance. Additional information can be found on the ACE Travel Assistance webpage.

Health Concerns:
Research health risks or concerns in the country before you go abroad by visiting country-specific webpages offered by the CDC. Consider speaking with a doctor for recommendations regarding immunizations or medications needed in your destination.

Safety Tips:

  • If you need medical or policy assistance, call for local assistance immediately. ACE Travel Assistance can help you obtain the necessary contacts as well.
  • Keep a copy of the ACE Travel Assistance information and your personal health insurance with you or somewhere easily accessible at all times.
  • Make copies of your passport and visa pages to keep with you while abroad.
  • Pay attention to any alerts issued by the U.S. State Department.