Affiliated Staff

Norma DeMattos
Senior MPP and MBA Program Administrator
Heller School for Social Policy and Management

Joanne Arnish
Department Administrator
Near Eastern and Judaic Studies

Jean Mannion
Department Coordinator
Near Eastern and Judaic Studies


Carol Hengerle
Program Administrator


Carol HengerleCarol Hengerle is the Program Administrator for the Hornstein Program. In this role, she is responsible for the admissions process, student academic support, alumni relations, as well as a variety of office management functions and Hornstein events.

Carol received a bachelor’s degree in computer science from Hofstra University. After working as a computer programmer for several years, she moved into the area of customer-service management; she has more than 25 years' experience in that field.

Carol has managed customer-service and registration departments in municipal government offices, as well as in the fields of mail order and conference production. In addition, she has been involved in a variety of volunteer endeavors, including literacy tutoring as well as work with children’s organizations and food pantries.

She has a grown son and daughter and lives in Natick with her husband, George.