eShipGlobal Assistance

If you experience any difficulty in registering and processing the shipment, please use the “Help” function on the site for step-by-step instructions.

If you have additional questions about how to use this service, please e-mail support@eshipglobal.com

e-ShipGlobal

If you need to receive documents from ISSO or ship documents to ISSO, you may do so via eShipGlobal, an online express mail service. 

Express mail services are available at your own expense and your credit card will be charged when you request the service.

To use this online mailing service, you must use the website provided below - do NOT go to the FedEx or DHL website directly.

Please complete the following steps to request this service.

  1. Visit the eShipGlobal website (viewed best with Internet Explorer & Mozilla Firefox browsers).   
  2. Complete the registration form:  you will need to be prepared with the email address you will use for the communication from Brandeis, mailing address and phone number.  After registering, within 30 minutes you will receive an email requesting that you activate your account.  This is required for you to begin using the account. 
  3. Follow the instructions in the email you receive to activate your account.  Once the activation process is complete, you will receive an activation confirmation email.  
  4. Prepare the shipping label: for this step you must have already activated your account.  Select "Receive" (to receive documents from ISSO) or “Send” (to send documents to ISSO) then “Massachusetts” from the map of the United States, next “Brandeis University” and finally “International Students and Scholars Office.”  This will ensure your shipping label is received by the ISSO.  Once you get to this step, you will need to have your mailing address (U.S. or foreign), phone number and email address.  At the end of the screen, you should select “ship/quote.” 

You will receive a quote and have the option to choose your carrier – FedEx or DHL.  At this stage, you will also be able to select your method of payment (i.e. credit card or wire transfer).   

Please pay close attention to the information submitted on these screens, as errors in the credit card information or submitting incorrect or incomplete address information will result in a delay in the mailing of your documents.  

The final email you receive from eShipGlobal will be confirmation of your order.  This email will provide you with detailed information about your shipment (i.e. payment amount, tracking number, mailing address, etc.).   

If you are sending documents to ISSO, print airway receipt and label, prepare the package, and mail it via the FedEx or DHL office nearest to you.  If you are receiving documents from ISSO, ISSO will receive a copy of the confirmation email at the same time as you, so there is no need to forward ISSO the information.