Phones

ITS provides the hardware and infrastructure to support voice over IP (VoIP) phones as well as Automated Call Distribution (phone queues), fax lines and emergency call boxes.

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Making a Conference Call

Adding someone to your call

  1. Once you are on the line with someone, press the "Confrn" soft key.

  2. Dial out to the extension you would like to add to the conference call.

  3. Once the extension picks up, press "Confrn" again to add it to the conference call.

People can only be added to the conference call from one extension calling out (participating individuals cannot dial in).

Conference calling with multiple participants

Zoom web conferencing service is available free of charge to the Brandeis community for all virtual conferencing needs. Zoom allows up to 100 participants to connect to virtual meeting room via web browser, telephone, mobile device as well as other methods. Zoom is a replacement of Blue Jeans. 

To obtain an account, visit brandeis.zoom.us/ and click on login. You will automatically be provisioned an account when you log in for the first time. For more information on Zoom, visit Zoom.
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Placing a Call

Placing a Call (Campus, Domestic and International)

  • To place an on campus call, pick up the phone and dial the 5-digit extension

  • To place an off campus call within the USA, pick up the phone and dial 8-1-area code-phone number

  • To place an off campus call to an International location, pick up the phone and dial 8-011-country code-phone number

To place calls outside of the Waltham area, you will need a long distance code.  Each individual gets his/her own long distance code. To request a code, email itsvoice@brandeis.edu with the following information:

  • First and last name

  • Brandeis email address

  • Phone Extension

  • Department chargeline

  • Specify domestic or international*

*If you are requesting your phone to be enabled to make international calls, please also include the MAC address of your phone and the specific reason that international access is required in the email.

If you lost your long distance code or suspect that it was stolen, contact the Brandeis Telecom Team via e-mail at itsvoice@brandeis.edu.

Local Calling Areas

Zone 1: Arlington, Belmont, Brighton, Brookline, Cambridge, Jamaica Plain, Lexington, Lincoln, Medford, Natick, Needham, Newton, Somerville, Watertown, Wayland, Wellesley, Winchester

Zone 2: Boston Central, Burlington, Canton, Charlestown, Chelsea, Dedham, Dorchester, East Boston, Everett, Hyde Park, Malden, Melrose, Milton, Norwood, Quincy, Reading, Revere, Roxbury, South Boston, Stoneham, Wakefield, Winthrop, Woburn

Call Pick-Up, Hold, and Redial

Call Pick-Up allows people in an office area to answer a call on an extension other than one on his or her phone. To answer the call, lift the handset, press "Pickup," and press "Answer."

To place a call on hold, press the "Hold" button. To retrieve the call, press "Resume."

To redial the most recently dialed number, press "Redial."

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Creating an Alternate Greeting

It is possible to set and schedule specific voicemail greetings to play during specific times away from the office (i.e. vacation). When the duration of the specific greeting ends, the alternate greeting switches back to your regular voicemail greeting. To set up an alternate greeting, log in to your voicemail box and follow these instructions:

  1. Press 4-1-2 to get to the Alternate Greeting Menu.

  2. Press 1 to schedule an end date.

  3. Choose duration in days. For example, 0 will end later the day of setting, 1 will end the next day, 2 will end for the day after next, and so on. Press 9 to choose month and day.

  4. Enter time to end in hours and minutes and press #.

  5. Enter 1 for a.m., or 2 for p.m.

  6. Record your alternate greeting.

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Transferring a Call

To transfer any call to another extension within the Brandeis phone system:

  1. Press "Transfer."

  2. Dial the 5-digit extension number.

  3. When the person answers, announce the call.

  4. Press "Transfer" again.

If the extension is busy or does not answer:

  1. Press "EndCall."

  2. Press the "Resume" soft key to connect to the original caller.

Transfer Directly to Voicemail

To transfer a call directly to voicemail while on an active call:

  1. Press "Transfer."

  2. Dial *7 + 5-digit voicemail box number.

  3. Press "Transfer" again.