Customer Support Analyst

Jul. 17, 2013

experiananalyst

Purpose:

Customer Support Analysts are part of the Experian QAS Customer Support team and are responsible for supporting both our internal and external customers. In this entry level position the Support Analyst will receive training on Experian QAS products, IT processes and have the opportunity to develop a broad knowledge of technology ranging from CRM databases to IT network infrastructure.

Skills and Duties:

Specific areas of responsibility include:
• Software support and troubleshooting of customized solutions using Experian QAS products
• Subject Matter Expert on specific technologies and strong knowledge of Experian QAS products
• Collaboration with variety of departments to satisfy IT needs of the businees
• Collaboration with the Customer Retention team to help secure renewals

Wage Rate:

Competitive

Hours:

Monday-Friday, 8am-5pm

Contact Information:

Experian QAS

617-385-6841

clint.cooper@experian.com