Department of Community Living # (781) 736-5060
Brandeis Police Non-emergency # (781) 736-3333
Your student should get to know their Community Advisor (CA) and Community Development Coordinator (CDC). CAs are specially selected and trained student leaders who live on the hall with students to be a resource for any issues or concerns about life on campus. CAs also sponsor activities on the floor to build social connections and help students navigate their Brandeis experience. CAs are on-duty every night 9pm-9am for emergencies and can be contacted via Brandeis Police. CDCs are mastered degreed/full time professionals that supervise CAs and support residents with significant concerns. Your student may interact with the CDC for a variety of reasons, including room changes, adjustment concerns and/or just to talk.
Establish expectations about when and how you will communicate. Will you speak every day? Text? Email? Talk to your student about what is right for you both. Try to limit the number of calls and texts per day to give your student the chance to establish on-campus connections and learn to problem solving for themselves. If you can't reach them right away, they may be in class or at a student group sponsored event. They'll call you back!
Coach your student to solve problems independently and find their resources rather than stepping in to solve problems on their behalf. There are many student leaders and staff supports on campus to help your students find creative and effective solutions. Community Living would prefer to work with your student directly as they may have information that you don't.
First, determine what your students principle issue is:
- Orientation events - Talk to their OL or check the Pocket Guide.
- Roommate conflicts - Talk to their CA or CDC. They're right around the corner!
- Facilities issues - Fill out a work order via the Facilities website.
- Dining concerns - Check in with Sodexo in the lower level of Usdan.
- Computer glitches - Stop by the LTS Help Desk located in the library.
- Your bill doesn't seem correct- Stop by Student Financial Services in Usdan.
Homesickness is normal for new students. Even though you or your student might want to spend weekends with family members/at home, encourage them to spend weekend time on-campus. There are many programs, activities, movies, and religious services going on! This is a key way to feel more at home while away at school and make new friends.