Holiday 2017 FAQs

Our office will be closed from 5pm on Friday, December 22nd until 9 AM on Tuesday, January 2nd.  We will be responding to e-mail periodically during this week, however, please refer to the following FAQs for financial aid and student account information that might help you with your question.  Please note that you will NOT receive a response from our office if the answer to your question is listed below.

1. AS A PROSPECTIVE STUDENT, WHAT ARE THE SUBMISSION DEADLINES FOR MY FINANCIAL AID INFORMATION AND WHAT DOCUMENTS DO I NEED TO SUBMIT?

For Early Decision II and Regular Decision, the deadline to submit the FAFSA, CSS/Profile and 2016 Business Returns (if applicable) is January 1, 2018.

You can view deadlines and document requirements on our Application Requirements and Deadlines page.  Please upload required documents or information (other than the FAFSA, PROFILE and the Noncustodial PROFILE) we are requesting through the DEISConnect admissions portal.  Please do not submit missing documents to us more than once as duplicates may cause delays.

***Please note that we will be checking on submitted FAFSAs, CSS/Profiles, and documents while we are away. Please allow 3 business days for processing/receipt of any financial aid components.  Since the application deadline is a holiday, application materials received during the first week of January will still be considered to be on time.***

2. WHEN IS THE SPRING SEMESTER BILL DUE DATE?

The due date is Monday, January 2nd, 2018.

IF THE BALANCE IS NOT PAID IN FULL BY THE DUE DATE, A HOLD WILL BE PLACED ON THE STUDENT’S ACCOUNT.  THE HOLD WILL BLOCK PARTICIPATION IN REGISTRATION.

3. CAN I RECEIVE AN EXTENSION?

No extensions are granted.

4.  WHAT HAPPENS IF I AM APPROVED FOR A LOAN WHILE THE OFFICE IS CLOSED?

We will certify and post any approved loans when the office reopens on January 2nd.  If we post the loan on the bill due date, and the loan covers the full balance due, your account will be considered paid on time.

5. HOW DO I MAKE A PAYMENT?

Credit card and electronic bank payments can be made through your Student Account Center. Once in the Student Account Center you will see the option to make payments on due charges.

Student Account Center access for students comes through sage by clicking on the “View Account or Manage Payments” button in the Finances section.

Student Account Center access for parent participants comes through the Brandeis Student Account billing center. You will click on the “Log in with Student Account Center credentials” option.

Paper checks can be mailed with either the student’s name and sage id or the bill remittance slip to:

Brandeis University

Post Office

P.O. Box 28197

New York, NY 10087-8197

6. HOW DO I PAY BY WIRE?

Brandeis has partnered with Flywire to provide our international students with an easy and secure method to send international payments in your home currency through your Student Account Center. Additionally, you can go to the Brandeis Flywire page to initiate an international payment.

7. HOW DO I ENROLL IN A PAYMENT PLAN?

For a small application fee ($45 per semester), but no interest or other finance charges, families may contract to have 5 equal monthly installments each semester deducted directly from a checking account.

Payments are withdrawn from January 1 to May 1 for Spring. A family need not pay the entire balance due through the payment plan; the payment plan may be used in combination with other family resources or parent/student loans.

Information on signing up for the payment plan can be found on Brandeis Student Account billing center or through the Student Account Center.

8. HOW CAN MY STUDENT PROVIDE ME TO ACCESS THE BILL?

Per federal regulations, student billing access is not automatically granted to the parent. Rather, the student has to add a parent (or any person) for participant access to the bill. To do this, student will first log into the Student Account Center through sage (click the View Account or Manage Payments button under Finances). This opens the Student Account Center which will have gray a “Manage Account Access” button at top. The student will click that button and add the parent. The parent will then receive a registration email to set-up access to the bill.

9. HOW DO I GET MY REFUND?

If you have a credit balance on your account, you should submit a Refund Request by logging into sage and selecting the Refund Request link in the Finances section.  We will begin processing refunds on January 2nd, 2018, but it may take 7-10 days for processing.

Before we will process your refund:

You must be registered for at least 6 credits

All federal, institutional and private loans must be signed and funds received at the university

All private scholarship funds must be received

No refunds are issued on pending or anticipated financial aid

No refunds are issued on unpaid monthly payment plan credits

If any portion of the refund is the result of a Parent PLUS loan the parent must also send email authorization for the refund to SFS@Brandeis.edu

IF YOUR BALANCE IS NOT PAID IN FULL BY THE DUE DATE, A HOLD WILL BE PLACED ON THE STUDENT’S ACCOUNT. THE HOLD WILL BLOCK PARTICIPATION IN REGISTRATION.

10. CAN I RECEIVE A CSS/PROFILE FEE WAIVER?

We do not offer a fee waiver for the CSS Profile. If you are eligible for a waiver based on the information you reported on the application, the College Board will automatically waive the fee.  Alternatively, if you are an international student you are welcome to submit the International Financial Aid Application (ISFAA) in place of the CSS Profile. A link to this form may be found by visiting the International Admission page.

Office of Student Financial Services  |  Usdan Student Center  |  MS 027, 415 South Street  |  (781) 736-3700