Information Technology Services

Duo Two-Factor Authentication

Duo security logo

Brandeis has enabled two-factor authentication using the Duo service. Two-factor authentication serves as an extra layer of security designed to prevent unauthorized access to your account and personal information. Duo protects your Brandeis account by requiring two forms of authentication to verify your identity when logging into Brandeis services:

  • Something you know: Your Brandeis username and password
  • Something you have: A physical device (such as a mobile phone, tablet or landline phone)

NEW! Duo Universal Prompt

Introducing Duo's refreshed authentication experience, the Universal Prompt, the prompt that the Brandeis community will start seeing with Duo starting April 19, 2023.

DUO UNIVERSAL PROMPT

New Users

Instructions to set-up & USE DUO Universal Prompt

After you have enrolled in Duo two-factor authentication, you will need the following to log-in to Brandeis systems and services:

  1. Your Brandeis Username and Password.
  2. A physical device you control such as a mobile phone, tablet, or landline phone to verify or authenticate your account.

Note: It is recommended you set up 2 devices (you can remember your device for 30 days).

Existing Users

USING DUO UNIVERSAL PROMPT MANAGING YOUR DEVICES

Two-Factor Authentication Device Options

Device Options Authentication Methods Supported Platforms Additional Information

Mobile Phone

  • SMS text message

  • Phone call

Mobile phone with SMS text messaging capability

Smartphone

  • Duo Mobile push notification (recommended)

  • Duo Mobile passcode

  • Phone call

  • iOS

  • Android

An internet or data connection is required to receive mobile push notification or passcode via Duo Mobile app.

Tablet

  • Duo Mobile push notification (recommended)

  • Duo Mobile passcode

  • Phone call

  • iOS

  • Android

An internet or data connection is required to receive mobile push notification or passcode via Duo Mobile app.

Landline or Office Phone

Phone call

All phones

Hardware Token

Passcode

A "keychain" hardware token displays six-digit code at a push of a button

Tokens are available from the Technology Help Desk.

Note: Only available by in-person appointment.

Security Key

Passcode

A "keychain" security key displays a code at a push of a button

Security keys are purchased by the user and must be set up with the assistance of the Technology Help Desk.

Frequently Asked Questions (FAQs)

Support

If you have any questions or issues DUO Authentication, please visit the Brandeis Service Portal or contact the Technology Help Desk at help@brandeis.edu or 781-736-HELP.