Organizational Systems and Communications
This course explores the roles of individuals and teams within organizations and the skills and techniques required to manage successfully in the diversified organizations of the 21st century. Social networks and virtual teams are replacing committee meetings. Values and self-leadership are replacing command and control management. Diversity and globalization have become challenges as well as competitive opportunities for organizations. Co-workers aren't down the hall; they're at the other end of an Internet connection located somewhere else whether it is another city, state or country. Concepts covered include employee motivation and behavior, team cohesion and leadership; social networks as a source of power and organizational effectiveness; relevance of organizational behavior concepts and practices to organizations located in diverse national cultures.
The course centers on three complementary perspectives, or "lenses", in an organization: the individual in the organization, and the foundations of individual behavior, including values, attitudes, job satisfaction, personality, emotions, and motivation; the groups and social processes, and the foundations of group behavior, including communication, group dynamics, team, management, decision making, power and conflicts; the organizational processes, and the concepts of organizational culture, principles of organizational structure, change management, learning and knowledge.
At the end of the course, students will be able to:
Define and understand organizational behavior as a complex process of adaptation to never-ending changes in society.
Assess the roles individuals and teams play in an organization and the necessity of their active participation in fulfilling its goals, as well as the role that managers play in controlling these processes.
Assess and explain factors that influence behavior and performance.
Identify and understand the main models of leader and group roles and development, motivation, and decision-making.
Characterize different types of organizational structures and the implications of different designs; describe the unique challenges presented by multi-national, international, and e-organizations.
Define the common characteristics of organizational culture and explain how virtualization and internationalization influence it.
Discuss the importance of managing organizational change and globalization.