Information Technology Services

Ask the Technology Help Desk

Contact Us

Please check the Technology Help Desk schedule to ensure you can connect with the team of technology support specialists, virtually or in-person.

We're here to help you!

Services

The Brandeis University Technology Help Desk offers faculty members, staff, and students support with these core services:

  • Brandeis account password resets - reset your own password
  • Duo Two Factor Authentication - manage your Duo devices
  • Help with Workday — the Brandeis enterprise management system for HR, Finance, and Student
  • Questions about common LATTE functions

  • Connecting a current Windows or MacOS desktop or laptop to Brandeis networks


  • Warranty repairs for Dell and Apple laptops and desktops


  • Installing site-licensed software on a compatible Windows or MacOS laptop or desktop

  • Logging in to:

    • B Connect | Brandeis Alumni Association online community

    • Box | Cloud Storage

    • Duo | Two Factor Authentication

    • Google apps | GMail, Calendar, Drive and productivity applications

    • LATTE | Online Learning

    • MyHousing | Student Housing and Meal Plan selection

    • Ivanti Secure Access (VPN or Pulse) | Connect to campus services remotely

    • Workday and Workday Student
    • Zoom | Video conferencing

If you have questions about a service not covered above, please send an email to help@brandeis.edu and we’ll evaluate the request to determine how we may assist you.

Please take the time to fill out a three question satisfaction survey once your tickets have been closed.