Frequently Asked Questions
Q: What are examples of emergency situations?
A: Fire, a toilet overflowing (or any other water running over), no heat, no electricity, anything that affects your life safety or anything that could cause personal harm or property damage if left unattended.
Q: What are non-emergency problems?
A: Feeling that an area is slightly hot or cold, a light bulb is out, a piece of furniture or shelving is broken, a screen or a shade is broken, or you desire furniture disposal or moves.
Q: What do I do if I have an emergency — like a pipe has broken or I have no heat or electricity in my room?
A: You should call (781) 736-8500. If the emergency happens outside of the normal work hours, you should contact Public Safety at (781) 736-5000 and they will dispatch the request appropriately.
Q: What do I do if I have a non-emergency — like my desk drawer is broken or my shade has fallen down?
A: We request that you submit a Work Order Request. This process gives you a confirmation number which can help track the work order to completion. You will receive an email when the work order is completed and this allows you to let us know if there are any outstanding issues.
Q: What if I lock myself out or lose my keys?
A: If you are a student living on campus and are locked out of your room, you should call Residence Life at x65060 for access to your room. If you lose your keys, immediately notify Residence Life and they will work with Facilities Services to get new keys issued and/or change locks if required. If you are an employee and are locked out, call Public Safety at x65000 to obtain access to your office. If you lose your key, you should immediately notify Public Safety at x65000 and then complete the Key Request Form (xls).
Q: What if I need a vacuum for my room or a shovel in the winter because I need to get my car out of the parking space during or after a snowstorm — do I call Facilities?
A: No, you should not call the Office of Facilities Services. Your quad director should be able to assist you.