Why Do We Need Two-Factor Authentication?
Brandeis has enabled two-factor authentication using the Duo service. This means you will be required to verify your identity using a device (like your phone, landline or tablet) to add an additional layer of security to your Brandeis account.
After you're enrolled and two-factor authentication is enabled for your account, you'll need to follow the following steps to log in to selected Brandeis websites:
- Log in with your Brandeis Username and Password.
- Verify using a device you control. It is recommended you set up 2 devices (you can remember your device for 30 days).
Most Brandeis websites that require login will eventually require DUO for login.
Brandeis websites/services that currently support 2FA include:
webedit.brandeis.edu (Cascade Server)
It is not necessary to have a smartphone to use Duo. You can use a tablet, desk phone, or hardware token for your second factor instead. A data plan is not required for your device. If you have the Duo app on your phone, you can click the key icon next to your account to get a one-time passcode to log in, which doesn’t require any data usage.
They are available upon request at the Technology Help Desk. It will need to be activated by a Technology Help Desk staff member before leaving the Help Desk area.
Contact the Technology Help Desk for a one-time use passcode. The Technology Help Desk will have to verify your identity.
Contact the Technology Help Desk to deactivate your old phone number/device and register a new one for Duo.
Please call or come to the Technology Help Desk as the token will need to be reset by a staff member.
Contact the Technology Help Desk ASAP. We will replace it for you, and can assist with deactivating the lost one.
Duo is not currently compatible with Google Authenticator or LastPass Authenticator.
If you have Google 2-Step enabled on your Brandeis account, Duo is intended as a replacement. You may use both, both you will be prompted twice for a 2nd factor (by both Duo and Google).
If you use the DUO mobile app, you can still register your smartphone as your second factor. The mobile app will create a Brandeis profile alongside your existing profile. If you currently use a hardware token, you will need to obtain a second hardware token for the Technology Help Desk.