Why Do We Need Two-Factor Authentication?

Brandeis has enabled two-factor authentication using the Duo service. This means you will be required to verify your identity using a device (like your phone, landline or tablet) to add an additional layer of security to your Brandeis account.

Enroll OR Manage Devices

After you're enrolled and two-factor authentication is enabled for your account, you'll need to follow the following steps to log in to selected Brandeis websites:

  1. Log in with your Brandeis Username and Password. 
  2. Verify using a device you control. It is recommended you set up 2 devices (you can remember your device for 30 days).
What services require Duo for login?

Most Brandeis websites that require login will eventually require DUO for login.

Brandeis websites/services that currently support Duo two-factor authentication include:

Do I need a smartphone with a data plan?

It is not necessary to have a smartphone to use Duo. You can use a tablet, desk phone, or hardware token for your second factor instead. A data plan is not required for your device. If you have the Duo app on your phone, you can click the key icon next to your account to get a one-time passcode to log in, which doesn’t require any data usage.

How do I register a smartphone for Duo Two-Factor Authentication?

Devices must be enrolled in Brandeis' portal for DUO device management

See Enrollment Instructions on Duo's website for a detailed guide.

How do I get a hardware token?

They are available upon request at the Technology Help Desk. It will need to be activated by a Technology Help Desk staff member before leaving the Help Desk area.

What should I do if I forgot my smartphone or hardware token?

Contact the Technology Help Desk for a one-time use passcode. The Technology Help Desk will have to verify your identity.

What should I do if I have a new phone or new phone number?

 Contact the Technology Help Desk to deactivate your old phone number/device and register a new one for Duo.

What do I do if my hardware token stops working?

Please call or come to the Technology Help Desk as the token will need to be reset by a staff member.

What if I lose my hardware token?

Contact the Technology Help Desk ASAP. We will replace it for you, and can assist with deactivating the lost one.

I use another 2FA app like Google Authenticator, LastPass Authenticator, or Google 2-Step, how does this affect me?

Duo is not currently compatible with Google Authenticator or LastPass Authenticator.

If you have Google 2-Step enabled on your Brandeis account, Duo is intended as a replacement. You may use both; you will be prompted twice for a 2nd factor (by Duo and Google).

What if I already use DUO for another employer?

If you use the DUO mobile app, you can still register your smartphone as your second factor. The mobile app will create a Brandeis profile alongside your existing profile. If you currently use a hardware token, you will need to obtain a second hardware token for the Technology Help Desk.