About Us

Don Greenstein, J.D.

Don Greenstein has a background in conflict management, facilitation of difficult communications, organizational development, law, and creative dispute management processes. He has over 29 years of experience creating unique conflict resolution processes to meet the needs of those involved.  Don’s processes encompass conflict coaching, facilitation, mediation, and ombuds services for educational institutions, business, work place, family, end of life, community, private, and court annexed interpersonal issues. His passion is helping people and entities with ongoing, long term relationships work peacefully and positively through differences.

Don is a recent addition to the Brandeis University Ombuds Office.  He is an affiliate at the Boston Law Collaborative, an Adjunct Professor with the MA General Hospital Institute for Medical Professionals, a Senior Affiliate of the MA Office of Public Collaboration (MOPC), and is an active Reservist Ombud with the Federal Emergency Management Agency (FEMA) in disaster response matters.  He has a freelance mediation, facilitation, conflict coaching, training, and external ombuds practice based in Massachusetts with work throughout the United States.  Don is a member a variety of mediation panels including: American Health Lawyers Association, Udall Foundation Environmental Roster, Department of Interior Workplace Roster, Metrowest Mediation Services, Brookline Metropolitan Mediation Services, and the Boston Law Collaboration Employment Roster.

He has extensive experience with educational institutions, businesses, federal, state, and local agencies relating to conflict resolution, conflict coaching, facilitation, dispute resolution training, team building, and work place management issues.

Cathy Burack, Ed.D.

Cathy Burack has been a Senior Fellow for Higher Education at the Center for Youth and Communities (CYC) in the Heller School for Social Policy and Management at Brandeis University. For the past twenty-five years Cathy has focused on ways faculty, students and administrators can work together to fulfill the civic missions of their colleges and universities. This focus has been on two interrelated areas: access to higher education, especially by students who are among the first in their families to attend; and the ways in which colleges and universities engage with their communities. Her work has taken several forms including facilitating Think Tanks, co-coordinating and facilitating national meetings focused on the missions of research universities, directing various funded projects that support student, faculty and community representatives working together, and extensive work with faculty from a wide variety of institutions.  At the Heller School she has served as a member of the Diversity, Equity, and Inclusion Steering Committee, as a member of the MPP Program’s Diversity Committee, and as an advisor to the student LGBTQ Workgroup.

She started and co-facilitated the NERCHE Multicultural Affairs Directors Think Tank for directors at colleges and universities throughout New England, and is a former member of the Steering Committee of the Boston City Wide Dialogues on Race project. Early in her career Cathy directed a rural shelter for battered women and their children, ran a campus-based Women’s Center at an urban university and supported the EEO officer there with Title IX investigations.  

Cathy holds a Bachelor’s degree in Psychology from the University of Rochester, and a Doctorate in Administration, Planning and Social Policy from Harvard University. She completed the International Ombudsman Association’s Foundations of Organizational Ombudsman Practice.  Cathy's work is under-girded by her core beliefs in the power of reflective practice, collaboration, importance of creating learning organizations, capacity building, and development of communities and the individuals who inhabit them.

Elena Lewis, MA, who has 17 years of experience in higher education, came to Brandeis in 2004. She is currently the Director of the Student Support Services Program. She has actively supported the SSSP Student Leadership Board, the Brandeis Pluralism Alliance, the Chaplaincy and the Brandeis Bridges Fellows. She has taught in the Civil Rights and Educational Equity program during the Justice Brandeis Semester. Elena earned her master’s degree in sociology at Brandeis, researching race and class inequality, social movements, and racial reconciliation. She has presented at national conferences on the first-generation college-student experience. She is very active in New England with faith-based nonprofit organizations, where she mentors and trains students in spiritual disciplines. Elena has traveled across the south to study the historic legacies of systematic inequality in the United States.

Elena has completed the International Ombudsman Association’s Foundations of Organizational Ombudsman Practice and served as the student Ombuds at Brandeis for the past two years.