Submit Service Request

In Case of Emergency or Urgent Need

Between 7 a.m. and 4:30 p.m., Mon.-Fri.:

  • Call 781-736-8500

Weekends, Holidays and After Hours:

  • Call 781-736-5000

How to Create a Service Request

For maintenance emergencies (as defined below), please call the Facilities Work Management Line directly at 781-736-8500. For all other issues related to O&M or Campus Services, our online Maximo work management system is the method to use to initiate a work or service request. It allows for:

  • Immediate dispatch of your detailed service request to the appropriate supervisor;
  • Proper prioritization of all requests coming into Facilities;
  • Email notifications to online requestors to confirm receipt of request and status changes;
  • Viewing and tracking all of your service requests on one screen.

If you need instructions on how to use the online system, they can be found on the first page after login or you can call the Repair Line, and we will be happy to walk you through the online process.

Download the Service Request Workflow Diagram.