How to Create a Service Request
Please call the Facilities Work Management Line directly at 781-736-8500.
A maintenance emergency is any situation that if not responded to immediately will result in a threat to life, safety or health of any person, or will pose a significant and immediate threat to buildings, utilities or grounds that would have a significant impact on the university mission.
Please use our online Maximo work management system to initiate a work or service request.
It allows for:
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Immediate dispatch of your detailed service request to the appropriate supervisor;
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Proper prioritization of all requests coming into Facilities;
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Email notifications to online requestors to confirm receipt of request and status changes;
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Viewing and tracking all of your service requests on one screen.
How to Use the Online System
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Instructions can also be found on the first page after you login to the system (in the red text at the top of the screen)
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For further assistance, call the Repair Line (781-736-8500), and we will be happy to walk you through the online process.
Fire Alarm Work Request Form
To submit a fire alarm work request, please fill out the Fire Alarm Work form and include it with a service request.