Submit Service Request

Learn more about types of service requests and typical response times.

In Case of Emergency or Urgent Need

Between 7 a.m. and 4:30 p.m., Mon.-Fri.:

  • Call 781-736-8500

Weekends, Holidays and After Hours:

  • Call 781-736-5000


The Department of Facilities Services consists of more than 150 employees and is responsible for the operation and maintenance of all university-owned buildings and grounds.

Our mission is to provide a safe, functional, clean and attractive campus environment for all students, faculty, staff and visitors.  Operating under the umbrella of Campus Operations, our team of employees is responsible for construction, operation and maintenance of all university-owned buildings, utilities and grounds as well as custodial and cleaning services.  We provide emergency and necessary services 24 hours a day, 7 days a week.

The University maintains 100 buildings throughout 235 acres in Waltham. In addition to day-to-day repair, the department is responsible for overseeing yearly renovations and planning new construction projects.