Healthcare Leadership; Physician Burnout and What Works to Reduce it, Leading Innovation and Change; Cultural Change to Reflect Workforce Diversity and New Organizational Realities
Ph.D., University of Greenwich, University of London
M.Sc., University of Greenwich, University of London
B.A., Tufts University
Hospitals and healthcare must change fast to meet new requirements for greater quality and value for patients. What hospitals or patient care will look like in the future is unclear. The compelling needs to change are unprecedented - There’s no charted path through the complexities and new demands.
This offers opportunities to everyone working in healthcare delivery. Yet the turmoil makes stressed, complicated hospital work even more difficult and unpleasant. We need skilled, experienced clinicians to take care of the epidemic of chronically ill patients and the Boomers now in their sixties and seventies.
Yet alarming rates of physician and nurse burnout – even young clinicians threaten the quality and even the ability to staff patient care.
Nance’s healthcare leadership research, leadership development training and coaching give her an inside view of the emerging needs and worrying challenges of leading healthcare change and innovation.
Innovation and continuous change demands more and different from everyone. We benefit from the resolute dedication of physicians and nurses to heal their patients. However many of them feel overwhelmed, dissatisfied, isolated and stressed.
Nance partners with pressured physicians and nurses to reduce the stress of care delivery and solve the challenges of surviving and leading hospital innovation, change and complexity. As a credentialed leadership trainer and coach, she’s creating online learning materials and podcasts for new ways to help clinicians to increase their resilience, capabilities and outcomes fast and sustainably. Her research explores how best to improve clinical practice and physician and nurse resilience and work satisfaction. Her evidence-based learning opportunities and coaching enable distressed clinicians to improve their results for their patients, their team and their organization.
Harvard University Radcliffe Institute honored her as Fellow (2001) and Senior Research Associate (2002). An industrial economist, her research has explored industrial and employment change in finance, software, artificial intelligence, computer chips, and computers and in recent years healthcare.
Her work bridges the gaps between evidence, policy and individual practice. Her work in the Clinton Administration and for the state of Massachusetts and her research increased awareness of the job and working conditions that shape or must inform technological change and policy. The National Science Foundation commissioned her to examine the effects of IT-mediated remote working on employment and work. Her research examined the lessons from rolling out online documentation in hospital clinical practice.
A vibrant, engaging speaker, Nance has presented keynotes, conference contributions and professional development training for, among others, Boston Society of Architects’ Women in Design, Massachusetts Leading Age, Women in Technology International, Harvard University, Institute for Electrical and Electronic Engineers, Society of Women Engineers, Boston Young Healthcare Professionals, Boston University Department of Medicine, Case Management Society of New England.
Boston Young Healthcare Professionals recently invited her to join their Board.
She publishes both in peer-review journals and books - National Science Foundation reports, Cambridge Journal of Economics, Academy of Management Conference Proceedings - and in popular media including healthcare blogs and publications like Better Software, Boston Women’s Business, NE Human Resources Association Insight, Leadership Learning Circle, Healthcare Collaboration. She’s also written how-to ebooks for clinical leaders.
Finding Me in Medicine Again (FMIM) is a podcast and research on physician burnout and ways to reduce it and enjoy practicing medicine more. Options include assuming leadership roles or participating in innovation. FMIM podcast, webinars, ebooks and courses enable physicians to find new purpose and joy in their practice in both large and immediate ways.
Goldstein, Nance. “IT at Work: Information Technologies and Remote Working in The U.S.” Washington DC: The National Science Foundation (2003).
Goldstein, Nance. “How to make your 20somethings happier, So you all pull together.” Findings from healthcare research (2014). http://workingwiselygroup.com/how-to-make-20-somethings-happier/