Self-Help Resources


We have to Talk: A Step-by Step Checklist for Difficult Conversations

by Judy Ringer

What you have here is a brief synopsis of best practice strategies: a checklist of action items to think about before going into the conversation; some useful concepts to practice during the conversation; and some tips and suggestions to help your energy stay focused and flowing, including possible conversation openings.”

Email Rules of Engagement

by Don Greenstein

Practical suggestions on how to avoid conflict or escalating one via email. Contains references to interesting research on email as a communication tool.

The Practices of a Good Listener

by Thomas Gordon, Leadership Effectiveness Training, distributed by the University of Colorado Ombuds Office

A list of 17 characteristics of a good listener and 12 roadblocks which inhibit effective listening.