The Office of Human Resources

Managing Conflict

The goal of conflict management is twofold: to ensure mutual understanding of the nature of the problem, and to arrive at a mutually agreed-upon solution. This session focuses on the essential nature of conflict, and techniques for exposing, defusing, and resolving our own conflicts, as well as those of others.

This workshop will educate managers on:

• Recognizing the nature, sources, and dynamics of conflict.
• The strengths and limitations of various conflict management styles.
• Techniques for successfully managing conflict resolution discussions.

Complete Form to Register for This Workshop