In order to give you the best service possible, the Hardware Repair Shop may occasionally opt to send your machine out to an off-site vendor for repair that can't be effectively executed by our in-house technicians. This is only done with your express approval and any costs associated with an off-site repair will be disclosed ahead of time.
Reasons why the Repair Shop might need to escalate a repair to an off-site vendor:
- Liquid damage
- Cracked glass or Apple LCD
- Unsupportable make/model
If you want to increase your chance of having your machine repaired on-site, please consider making your next purchase one of our supported models from Dell or Apple.
Many repairs involve standard parts which are common to most models of laptop or desktop. These parts we can replace for almost any model:
- Hard drives
- LCD displays
Also, parts which are simple to diagnose and replace, such as keyboards, batteries and AC adaptors, can be replaced in-house for most computer brands.