To give you the best service possible, the Hardware Repair Shop may opt to send your machine out to an off-site vendor for repair that can't be effectively executed by our in-house technicians. This is only done with your express approval and any costs associated with an off-site repair will be disclosed ahead of time.
Reasons why the Repair Shop might need to escalate a repair to an off-site vendor:
- Liquid damage
- Cracked glass or Apple LCD
- Unsupportable make/model
Additionally, as the hardware repair shop is only equipped to repair Dell and Apple computers under manufacturer warranty, repairs for other situations (brands or out of warranty) are best-serviced by third-party vendors.