Frequently Asked Questions
All students, regardless of insurance status, who are currently enrolled full- and 3/4-time may be seen at the Health Center and/or Brandeis Counseling Center.
Yes, all graduate students can access services at the Health Center and the Brandeis Counseling Center. All students will be able to access the Brandeis Health Center whether they have their own private insurance or have purchased the Brandeis University Student Health Insurance Plan . Students with the SHP can choose to use the Health Center for in-network health care services or they may opt to use another provider. SHP enrolled students do not need a referral to see outside providers.
Services include convenient, high quality access to board certified MDs, NPs and an RN for:
medical care for episodic illnesses and injuries
collaborative management of chronic conditions
sexual and reproductive health services including contraception and emergency contraception, pregnancy tests, STI testing and assessment, gyn exams
consultations with the nutritionist
pharmacy pick-up services
The Health Center is open Monday through Friday, from 9 a.m. to 6 p.m. when school is in session. For preventive services such as a physical or reproductive health visit, please call 781-736-3677 to schedule an appointment. Please call early if you have a limited schedule to assure a convenient time can be arranged. If you are ill or have an injury, you can schedule an appointment online through through the secure patient portal. Walk-in services for vaccinations, simple urinary tract infections, and emergency contraception are available from 9 a.m. to 12 p.m. and 1 to 4 p.m.
If you have a concern that cannot wait until the next business day please call the on-call clinician at 781-239-1948.
You can always be seen at the Health Center for evaluation. If you need urgent care or emergency services we will assist you in accessing the best level of care for your needs.
If you need a specialist, the Health Center keeps a list of local and/or Boston-based providers. If you do not have the Student Health Plan we recommend that you check with your insurance to confirm that you are using an in-network provider. Our nurse often assists students in making appointments when needed.
The Brandeis Health Center does not routinely provide notes for students who miss class due to injury or illness.
Students with serious medical conditions that last longer than a few days or who are hospitalized will need to contact the Office of Academic Affairs (781-736-3470) for advice on managing their academic obligations and their health conditions. In these serious situations, Academic Affairs can facilitate communication and medical accommodations. The Health Center, with written consent from the student, can validate conditions and care plans as needed.
Insurance and Billing
Students will need to bring their insurance cards with them when they access services and let us know if there are changes in your insurance status during the year. Students with the School Health Plan do not need to bring their card with them as we have that insurance information already. There will not be a co-pay charge collected at the visit, as it is covered by your student fees.
All visits are billed to your reported insurance. Co-pays will be paid for you by the school so you do not need to bring cash to see a provider. At this time there are no individual bills sent out for uncovered costs. As Massachusetts requires all students to have a plan that provides coverage in the area they are attending school we may contact you regarding some suggestions for broadening your coverage.
Your privacy and confidentiality is a top priority. A student should inform their provider at the time of their visit if they have concerns about the privacy of their care and what those concerns are. Our goal is to advocate for systems that ensure consumer privacy and confidentiality. It is important to note that when outside providers are used (for labs, pharmacy services, or specialty off-campus services) they will bill their services to your insurance independently from us. These providers will send out bills and the insurance will make notifications as per their policies.
No. Information is not shared with anyone — staff, faculty, family or friends — if you are over 18 years of age, without your permission. Massachusetts law protects medical information regarding sexual health for students under 18, as well.
Brandeis Counseling Center (BCC)
The BCC submits insurance claims for all services rendered. Students simply present their health insurance cards at every appointment, just as they do when accessing care at home. All on-campus counseling services are provided with no out-of-pocket or direct costs passed along to students.
To schedule a first appointment at the BCC, students should go to the second floor of the Mailman House, Monday through Friday, 10 a.m. to 4 p.m. To schedule a non-urgent appointment after hours, students may call 781-736-3730.
Yes. The BCC has a diverse staff of trained and experienced therapists with a range of specialties, including anxiety, depression, trauma and sexual violence, eating disorders, alcohol and drug abuse, and addiction, among other areas.
Prevention, Advocacy, and Resource Center (PARC)
Sexual Health Issues
Yes, gynecological visits at the Health Center may be for routine care or for problems. Students are seen for annual visits, problems with menstrual cycles, yeast infections, sexually transmitted infections, contraceptive needs and other concerns. Please call 781-836-3677 to schedule an appointment.
Yes, call or come by for an appointment. You will have to tell the receptionist (confidential) the reason for your visit so you can be scheduled with an available provider to meet your health needs. We prescribe contraception. Emergency contraception is also available. We provide counseling, testing, and treatment for STIs. See our Reproductive and Sexual health services webpage for more info.
The Health Center is not licensed as a pharmacy or dispensary. We do not accept samples from drug companies. We do provide students with prescriptions that they can fill at a local pharmacy. Students can also have their prescriptions delivered to the health center for convenient pick up.
Please call the Health Center at 781-736-3677 to schedule a physical and/or travel visit. Please let the receptionist know your destination and expected travel dates.
Yes. Many vaccinations are available at the Health Center. We assist students with completing the vaccination series that are required for matriculation. We also offer vaccines for reproductive health and travel such as Gardasil (protects against HPV) and Hepatitis A vaccinations. Flu vaccines are available annually. Vaccinations will be billed to your insurance.