Tufts Health Plan Services
The COVID-19 (coronavirus) situation is changing rapidly, and Tufts Health Plan is committed to keeping you informed about access to health care services. Effective immediately, coverage for members includes:
- No out-of-pocket costs for medically necessary coronavirus testing, counseling and vaccinations. This coverage applies at in-network providers, urgent care centers, emergency rooms and other facilities, and at out-of-network providers in the event a member cannot easily find an in-network provider to provide timely services.
- No copayments for medically necessary coronavirus treatment. This coverage applies at in-network providers, urgent care centers, emergency rooms and other facilities, and at out-of-network providers in the event a member cannot easily find an in-network provider to provide timely services.
- No out-of-pocket costs for telehealth visits for the duration of this coronavirus situation. Ask your primary care provider if they offer them. Telehealth enables members to make inquiries regarding symptoms or treatment for the coronavirus in order to reduce the need for members to go to medical offices where the risk of contracting the coronavirus may be higher.
- Tufts Health Plan Commercial members (not including Direct) can also use our telehealth solution powered by Teladoc. With telehealth from Teladoc, members can access U.S.-based, board-certified providers for general medical needs and diagnoses from anywhere in the world for $0 copay. Members can contact a Teladoc doctor 24/7 if they’re concerned about their symptoms or have questions about Coronavirus. For the duration of this crisis, there will be no member cost for this service to our employer-sponsored (self-funded) groups as well who have opted for this benefit.