Technology Help Desk
The Technology Help Desk serves as a centralized resource center for the Brandeis community, providing timely, professional, and personalized technical support to over 7,500 students, faculty, and staff. Our skilled team of IT Client Services Specialists are dedicated to addressing a wide range of information technology needs, including troubleshooting desktop or laptop issues, resolving connectivity problems with the campus network or Pulse Secure VPN, and assisting with software, printers, and phones.
Key Services
- Help with Workday — the employee self-service application
- Questions about common Moodle functions
- Connecting a current Windows or MacOS desktop or laptop to Brandeis networks
- Warranty repairs for Dell and Apple laptops and desktops
- Installing site-licensed software on a compatible Windows or MacOS laptop or desktop
- Logging in to:
- B Connect | Brandeis Alumni Association online community
- Box | Cloud Storage
- DUO | Two-Factor Authentication
- Google apps | GMail, Calendar, Drive and productivity applications
- Moodle | Online Learning
- MyHousing | Student Housing and Meal Plan selection
- Pulse Secure (VPN or wormhole) | Connect to campus services remotely
- Workday and Workday Student
- Zoom
Our Leadership Team
Steve Knowles
Executive Director for ITS Client Services and Engagement
781-736-8543
sknowles@brandeis.edu
John Pizzi
Director of Technology Client Services
781-736-4450
jpizzi@brandeis.edu
Classroom Technology, Event Technology, Equipment Rental
Chris Lowre
Associate Director for Endpoint Systems Engineering & Engagement
781-736-2059
clowre@brandeis.edu
Computer Refresh Program, Computer Purchases
Endpoint Systems Engineering
Jay Chen
Desktop Systems Engineering Manager
Zachary Berkowitz
Desktop Systems Engineer
Andrew Cardinale
Desktop Systems Specialist
IT Client Services
