Brandeis Technology News
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April 2026
Changes at ITS
As ITS evolves following the University’s Voluntary Retirement Program, we are 
reorganizing to better serve the campus. This transition brings exciting opportunities for growth within our team. In this and upcoming newsletters, we will introduce you to newly formed teams who will be collaborating to ensure continuity of service to the campus community.
As we wish Tim O’Neil the best in his next chapter at the end of the academic year, we have been collaborating with Tim on a reimagined Client Services Group, to be led by Steve Knowles. The team includes:
- Steve Knowles: Executive Director for ITS Client Services and Engagement
- John Pizzi: Director of Technology Client Services. John will continue in his role with classroom media systems and also oversee the day-to-day operations of the Help Desk.
- Eli Jacobson: Senior Associate Director for Network Communications and Digital Media. In addition to digital media responsibilities, Eli will assume responsibility for the full suite of Zoom services including Zoom Phone.
- Chris Lowre: Associate Director for Endpoint Systems Engineering & Engagement. In addition to Endpoint Desktop Systems Engineering, Chris will assume responsibility for our department’s client engagement programs and contract lifecycle management.
In next month’s newsletter, we will introduce the leadership team of our Infrastructure, Networks, Systems, & Security group.
Brandeis ID Card Upgrade
Brandeis University is introducing new ID cards with tap and swipe functionality as part of a campus-wide effort to enhance security and improve the user experience. The new system uses encrypted smart-chip technology to provide fast, contactless entry while retaining card swipe abilities and is a joint initiative led by Public Safety, the Campus Card Office and ITS!
- New ID Cards support secure tap-enabled access while reinforcing campus safety practices.
- Tap-Enabled Readers will be installed across campus in a phased rollout. Keep an eye out for more information as the project continues moving forward.
ITS is Hiring
You heard it here! ITS is currently hiring multiple positions given recent staff changes. If you know anyone who may be interested, please share these links.
Technology News Archive
For past news stories, please visit our Technology News Archive box folder (requires login).