Information Technology Services

Client Services

The Technology Client Services group is your single point of contact for IT and Media support. Built for the community, driven by better service.

From hardware to high-definition, we’ve got you covered.

  • Computing: Expert troubleshooting for desktops, laptops, and devices, including warranty repairs for Dell and Apple computers.

  • Connectivity: Seamless access to the campus network and resources including Google Apps, the Zoom Ecosystem, the Brandeis VPN, software-repository and Learning Management System (Moodle).

  • Media: Professional support for video conferencing, lecture capture, technology enabled classrooms and learning spaces, digital events and large campus events like commencement.

  • Beyond: If it plugs in or powers up, we’re here to help.

Our Leadership Team

Tim O'Neil
Tim O'Neil
Director, Information Technology Client Services
781-736-4429
Digital Media Services, Technology Enabled Spaces, Hybrid/Hyflex Modalities, Event Technology, Digital Signage, Technology Help Desk Services and Desktop Engineering
Eli Jacobson
Eli Jacobson
Associate Director, Digital Media and Conferencing Services
781-736-4614
Conferencing Services and Technology, Classroom Technology, Event Technology
Chris Lowre
Chris Lowre
Associate Director for Desktop Systems Engineering
781-736-2059
Computer Refresh Program, Computer Purchases
John Pizzi
John Pizzi
Associate Director for Media Technology, Design & Engineering
781-736-4450
Classroom Technology, Event Technology, Equipment Rental

Desktop Systems Engineering

Jay Chen
Jay Chen
Desktop Systems Engineering Manager
781-736-6285 Feldberg Communications Center
Zachary Berkowitz
Zachary Berkowitz
Desktop Systems Engineer
781-736-4666 Feldberg Communications Center
Andrew Cardinale
Andrew Cardinale
Desktop Systems Specialist
781-736-7277 Feldberg Communications Center

Desktop Systems

Alasdair Post-Quinn
Alasdair Post-Quinn
Desktop Systems Specialist
781-736-4801 Goldfarb Library
Dylan Martin
Dylan Martin
Desktop Systems Specialist
781-736-7715 Feldberg Communications Center

Meet the Client Technology Group

ITS Staff Spotlight: Meet the Media Technology Services Team

ITS Staff Spotlight: Meet the Help Desk Team