Information Technology Services

Client Services

The Technology Client Services group is your single point of contact for IT and Media support. Built for the community, driven by better service.

From hardware to high-definition, we’ve got you covered.

  • Computing: Expert troubleshooting for desktops, laptops, and devices, including warranty repairs for Dell and Apple computers.

  • Connectivity: Seamless access to the campus network and resources including Google Apps, the Zoom Ecosystem, the Brandeis VPN, software-repository and Learning Management System (Moodle).

  • Media: Professional support for video conferencing, lecture capture, technology enabled classrooms and learning spaces, digital events and large campus events like commencement.

  • Beyond: If it plugs in or powers up, we’re here to help.

Our Leadership Team

Steve Knowles
Steve Knowles
Executive Director for ITS Client Services and Engagement
John Pizzi
John Pizzi
Director of Technology Client Services
781-736-4450
Classroom Technology, Event Technology, Equipment Rental
Eli Jacobson
Eli Jacobson
Senior Associate Director for Network Communications and Digital Media
781-736-4614
Conferencing Services and Technology, Classroom Technology, Event Technology
Chris Lowre
Chris Lowre
Associate Director for Endpoint Systems Engineering & Engagement
781-736-2059
Computer Refresh Program, Computer Purchases

Meet the Client Technology Group

ITS Staff Spotlight: Meet the Media Technology Services Team

ITS Staff Spotlight: Meet the Help Desk Team