FAQs

1. WHEN IS THE FALL 2018 SEMESTER BILL DUE DATE?

The due date is Friday, August 3rd, 2018.

For future reference, the Spring 2019 bill will be charged in November and due December 14th, 2018.

IF THE BALANCE IS NOT PAID IN FULL BY THE DUE DATE, A HOLD WILL BE PLACED ON THE STUDENT’S ACCOUNT.  THE HOLD WILL BLOCK PARTICIPATION IN REGISTRATION.

2. CAN I RECEIVE AN EXTENSION?

No extensions are granted.

3. DO I NEED TO DO ANYTHING TO ACCEPT MY STAFFORD LOANS?

First year students/first time Stafford loan recipients are required to complete Entrance Counseling and the Master Promissory Note to have the loans disbursed to their account when the semester begins.

You will need your Department of Education issued FSA ID Username and Password. If you forgot this information or need to create an FSA ID there are links to help on the LOG IN Page.

Go to the Department of Education's website, https://www.studentloans.gov, and select the LOG IN button in the upper right-hand corner. Once you have logged in, you will need to complete two steps.

1.      Complete Entrance Counseling and

2.      Complete Loan Agreement for a Subsidized/Unsubsidized Loan (MPN)

These processes will only need to be done the first time you borrow a Stafford Loan, as your promissory note is good for up to ten years.

4. WHAT IF I DON’T WANT TO ACCEPT MY STAFFORD LOAN(S)

If you do not wish to accept your Stafford loan(s), please email sfs@brandeis.edu stating which loan(s) you would like to cancel from your account.

5. HOW DO I MAKE A PAYMENT?

Credit card and electronic bank payments can be made through your Student Account Center. Once in the Student Account Center you will see the option to make payments on due charges.

Student Account Center access for students comes through sage by clicking on the “View Account or Manage Payments” button in the Finances section.

Student Account Center access for parent participants comes through the Brandeis Student Account billing center. You will click on the “Parent/Authorized User Login” option.

Paper checks can be mailed with either the student’s name and sage id or the bill remittance slip to:

Brandeis University

Post Office

P.O. Box 28197

New York, NY 10087-8197

6. HOW CAN I VIEW MY CHARGES AND ANY FINANCIAL AID?

In the Student Account Center, you can click on the Account Activity tab to see the line item charges for the semester. On the Summary tab, you can click the “Pending Aid’ link to see the merit and/or need-based aid that is being deducted from the bill.

7. HOW DO I PAY BY WIRE?

Brandeis has partnered with Flywire to provide our international students with an easy and secure method to send international payments in your home currency through your Student Account Center. Additionally, you can go to the Brandeis Flywire page to initiate an international payment.

8. HOW DO I ENROLL IN A PAYMENT PLAN?

For a small application fee ($45 per semester), but no interest or other finance charges, families may contract to have 5 equal monthly installments each semester deducted directly from a checking account.

Payments are withdrawn from July 15 to November 15 for Fall 2018. A family need not pay the entire balance due through the payment plan; the payment plan may be used in combination with other family resources or parent/student loans.

Information on signing up for the payment plan can be found on Brandeis Student Account billing center or through the Student Account Center.

9. HOW CAN MY STUDENT PROVIDE ME TO ACCESS THE BILL?

Per federal regulations, student billing access is not automatically granted to the parent. Rather, the student has to add a parent (or any person) for participant access to the bill. To do this, student will first log into the Student Account Center through sage (click the View Account or Manage Payments button under Finances). This opens the Student Account Center which will have gray a “Manage Account Access” button at top. The student will click that button and add the parent. The parent will then receive a registration email to set-up access to the bill.

10. HOW DO I GET MY REFUND?

If you have a credit balance on your account, you should submit a Refund Request by logging into sage and selecting the Refund Request link in the Finances section.  We will begin processing refunds on August 20, 2018, but it may take 7-10 days for processing.

Before we will process your refund:

You must be registered for at least 6 credits

All federal, institutional and private loans must be signed and funds received at the university

All private scholarship funds must be received

No refunds are issued on pending or anticipated financial aid

No refunds are issued on unpaid monthly payment plan credits

If any portion of the refund is the result of a Parent PLUS loan the parent must also send email authorization for the refund to SFS@Brandeis.edu

IF YOUR BALANCE IS NOT PAID IN FULL BY THE DUE DATE, A HOLD WILL BE PLACED ON THE STUDENT’S ACCOUNT. THE HOLD WILL BLOCK PARTICIPATION IN REGISTRATION.

Office of Student Financial Services  |  Usdan Student Center  |  MS 027, 415 South Street  |  (781) 736-3700