Office of Student Financial Services

Purpose of the Job

To assist staff of The Arc of Massachusetts with administrative tasks and projects.

Duties and Responsibilities

Responsibilities include a wide range of activities, from simple office tasks such as data entry, handling phone calls and photocopying, to submitting press releases, writing office procedures, researching legislative and public policy issues, and assisting with preparations for and during Training, Legislative, and Fundraising events.

Required Skills and Qualifications

Strong written and oral communication skills, and working knowledge of Microsoft WORD, EXCEL, PowerPoint

The Arc of Massachusetts is a national movement that works to include people with intellectual, and developmental disabilities including autism in every community. The Arc of Massachusetts represents this mission at the state level, advocating to legislators for services and supports, and providing training and educational materials to individuals with intellectual disabilities and their families, as well as to the general public.

Though these positions will often involve the performance of simple office tasks, such as data entry, handling phone calls, and photocopying, we have found that students have done great things when we can structure their jobs around areas of interest. Recently, students interested in public policy, legislative advocacy, and non-profit fundraising have made outstanding contributions to our work. They have: submitted press releases, improved upon and written office and computer procedures, researched legislation and public policy issues, and assisted at training events, legislative receptions and award ceremonies at the State House.

Interested candidates, email Beth Rutledge.

• Position Title: Consumer Specialist (FWS or Internship)

• Reports to:; Director of Community Dispute Resolution, MetroWest Mediation Services

• Location: MetroWest Mediation Services, 220 N. Main St. #106, Natick, MA 01760

• Hours Desired: 6-12 hrs/week, 2 non-consecutive days; Monday and/or Wednesday from 11:30 a.m. –  3:30 p.m. (some flexibility) at our office in Natick. Additional hours could be remote for the right candidate.

Interested candidates should email a resume and brief cover letter to Eric Greene, Director of Community Dispute Resolution.

Position and Summary

The MetroWest Mediation Services Local Consumer Program (LCP) is a program designed to effectively resolve consumer complaints with businesses. We are a part of a statewide network of LCPs who work in cooperation with the Massachusetts Attorney General’s Office. We provide free and voluntary resolution services on behalf of consumers when they have a dispute or problem with a business. We also provide consumer protection information and resources to enrich the community. The work-study student will be a Consumer Specialist. 

Key Responsibilities and Duties

• Consumer Specialists are responsible for a caseload of consumer complaints received from the Attorney General’s Office, typically between 5-20 cases at any given time.
• Conduct consumer assistance and dispute resolution services on the telephone to resolve individual consumer complaints
  • Monitoring/responding to correspondences sent from either consumer or business, including any other agencies involved. 
• Keep detailed case notes immediately and contemporaneously as each case progresses.
• Provide consumer information, resources, education and assistance to the public, referrals to legal aid resources and or governmental agencies.
• Update the OnBase database of assigned cases daily
• Check for newly assigned cases every work day
• Research business background and applicable local, state and federal laws for each case
• Additional tasks as needed

Required Qualifications

• Commitment to a schedule of at least 8 hours/week over 2 non-consecutive days
• Keep an accurate record of your hours and sign in/out for each time period worked
• Follow through with scheduled hours and give advance notice if you must be absent or away on scheduled work days
• Follow all MetroWest Confidentiality and Security Protocol policies and AGO requirements
• Ensure timely follow-up to all inquiries and meetings
• Dress in appropriate office attire and be punctual

Preferred Qualifications

• Positive attitude
• Willingness to learn
• Interest in the field of dispute resolution
• Curious and non-judgmental
• Career oriented with a good sense of how acquired skills could be used in service of future goals

Additional Information

• Salary Range: $15 per hour for FWS or academic credit for interns

Must have transportation as sites are not in walking distanceUnder the supervision of the Site Director/Program Administrator, and with direction from the Child Development and OST Programming Department, the OST Educator plans and implements classroom curriculum, provides homework assistance, communicates information to families, and maintains a safe, healthy, warm, engaging, and attractive environment. Age-appropriate activities should provide for growth in cognitive skills, self-awareness, peer relationships, and character development. The educator conducts him/herself in a caring, responsible, honest, and respectful manner and is a role model for colleagues, as well as for program participants and families. In addition, he/she ensures focus on programming that promotes healthy living, social responsibility, and youth development with the ultimate goal to position the YMCA of Greater Boston to be the child care program of choice for families and school districts, providing the best in outcomes, staff and level of innovation.

General Responsibilities

This employee ensures:

• Group/Program curricula that provide growth in cognitive skills, self-awareness, group relationships, and character development.
• Ensures adherence to EEC licensing standards, and perpetuates an inclusive culture.
• Communicates information to parents.
• Maintains a program environment that is safe, healthy and engaging.
• A developmentally sound program for children which provides positive channels to grow, learn and develop to their full potential.
• A program which meets community needs in a manner consistent with the YMCA mission.
• Participates in YMCA annual campaign efforts.

Qualifications

This employee ensures:

• Must meet EEC Out-of-School Time Educator requirements.
• Must be diligent regarding the pursuit of education.Excellent public relations and conflict resolution skills in order to facilitate positive relationships with parents, staff, children and outside agencies.
• Commitment to the philosophy and goals of the Y, particularly those identified as outcomes for children participating in YMCA of Greater Boston Early Education and OST programs.

Responsibilities

• Keeps safety of children as first priority; emphasizes personal safety and emotional well-being with the children, parents and early education staff.
• Uses positive and constructive methods of child guidance, while ensuring that all staff does the same.
• Adheres to the rules, regulations and procedures set forth by the YMCA of Greater Boston, the branch location and the Department of Early Education and Care, as applicable.
• Ensures supervision of children and management of smooth transitions to promote safety and appropriate behavior.
• Works with the Site Director in the design of the program space and maintain facility and supplies at all times.
• Assists the Site Director with relevant assessments on a variety of levels throughout the year by means of progress reports, parent surveys and program self-assessment.
• Provides children with a well-balanced curriculum of specific, planned learning experiences that support their social, emotional, physical, cognitive and language development.
• Utilizes a curriculum which is developmentally and linguistically appropriate; provides for the development, interests and temperaments of individual children; supports school day learning and educational development; and includes goals for the knowledge and skills to be acquired by children in various areas of learning.
• Assumes accountability for all children assigned to his/her group and connects daily with parents/guardians.
• Maintains accurate attendance, evaluations, and proper reporting as required.
• Performs other duties as requested by supervisor or branch executive.

Effect on End Results

Effectiveness is measured by:

1. A warm, engaging environment for children, staff and families which meet quality standards and EEC licensing requirements.
2. A developmentally sound program for children which provides positive channels to grow, learn and develop to their full potential.
3. A program which meets the community needs, in a manner consistent with the YMCA mission.

YMCA Competencies (Leader)

Mission Advancement

Accepts and demonstrates the Y’s values; demonstrates a desire to serve others and fulfill community needs; recruits volunteers and builds effective, supportive working relationships with them; supports fund-raising.

Collaboration 

Works effectively with people of different backgrounds, abilities, opinions, and perceptions; builds rapport and relates well to others; seeks first to understand the other person’s point of view, and remains calm in challenging situations; listens for understanding and meaning; speaks and writes effectively; takes initiative to assist in developing others.

Operational Effectiveness

Makes sound judgments, and transfers learning from one situation to another; embraces new approaches and discovers ideas to create a better member experience; establishes goals, clarifies tasks, plans work and actively participates in meetings; follows budgeting policies and procedures, and reports all financial irregularities immediately; strives to meet or exceed goals and deliver a high-value experience for members.

Personal Growth

Pursues self-development that enhances job performance; demonstrates an openness to change and seeks opportunities in the change process; accurately assesses personal feelings, strengths and limitations and how they impact relationships; has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

Must have transportation as sites are not in walking distance. 

If interested, email Shelby McHugh.