Frequently Asked Questions
- General Information
- Email and Phone
- Computer, Copier, and Printers
- Library and Technology Services
- Office Administration
You can always ask Katie, the ROMS Academic Administrator, by email at email@example.com, in person by visiting her office in Shiffman 108, or by phone at 781-736-3232. But first you might check the FAQs below in case one of them answers your question.
The Hiatt Career Center has provided some tools, resources and partners to help advise students about their career pathways.
Faculty Liaison Program
Each member of the Hiatt Career Center staff serves as a liaison to academic departments and programs to share mutually beneficial information, referrals, programming and services. The Hiatt Career Center Liaison for Romance Studies is Jane Pavese, who can be contacted at firstname.lastname@example.org or 781-736-3624.
Contact Facilities at 781-736-4385.
Call Media Services at 781-736-4632 or send an email to Tim O'Neil.
Markers, chalk, pens, letterhead, envelopes, etc. are located in Shiffman 107 on the third, fourth, and fifth shelves of the metal bookshelf on the right-hand wall as you enter the office. If you notice that supplies are running low, please let someone in the office know.
It is important that a faculty member be present for film showings. Serious security issues may arise when students are left alone in Shiffman at night or even during the day.
Brandeis UNET Account tools will allow you to establish a U-Net account (which is also your email address) as well as change your password, access your email, register your computer on the Brandeis network, etc.
Go to the Changing your Brandeis Password page to change your email password.
You will need to configure the program that you are using to connect to the Brandeis server by getting the incoming and outgoing address. You will find all the information you will need on the LTS Gmail page. We recommend using Mozilla Thunderbird as your e-mail program. Download the latest version, then use these instructions to configure it to the Brandeis server.
If you're off-campus:
Enter your 5-digit extension number when prompted for "your ID"
Enter your password, followed by #, when prompted for "password"
New faculty should fill out this form set up their office telephone and voicemail.
Extra paper is under the table to the right of the copier. If the copier is jammed, try to unjam it by following the steps on the screen. If that doesn't work, ask Ellen or student workers in Shiffman 107/108; or if all else fails, call 781-736-4500 (Procurement) and report the problem. You will need our Shiffman 121 Konica Copier ID: CB096.
You may contact the LTS help desk at 781-736-4357 (781-736-HELP). But, you should also help by performing simple, regular maintenance on your computer.
For PC users, regular defragmenting and disk cleanup (found under system tools) should be done monthly.
For both PC and Mac users: make sure to schedule your computer to receive automatic Microsoft, Firefox, and other application updates. And, accept them when you receive them.
Make sure the printer is on and has paper. If the printer is displaying an error message, follow the prompts on the screen. Or, try this. First, clear the print queue.
On your keyboard, press the Windows Logo key + R key.
In the Run prompt, type the name of the server the printer is on (//print-hp-1 for HP printers, //konica-ps1 for Konica printers, \\waltz for all other models), and hit Enter.
Find the printer you are looking for, right-click on it, and select "Open." Click on the "Printer" menu at the top left hand corner and hit "Cancel all documents."
Open System Preferences and click on the Print and Fax icon.
In the list of printers on the left, select the printer you want to clear.
Click on "Open Print Queue..."
Select individual print jobs and click "Delete" in the top left hand corner.
Then, Restart the printer and the computer.
The technical support team will help them—it is not your responsibility to be the technician! Direct them to LATTE help, or have them call the Help Desk at 781-736-4357.
Yes, but large copy jobs should go through the copy center.
For individual articles, syllabi and other small jobs, during the academic year, we have student workers who can help.
Complete a ROMS Student Worker Job Request Form. Please give us as much notice as possible.
If you have an unexpected, last-minute job, please feel free to ask if we might be able to finish your job. If there are no other high priority jobs waiting for us, we'll do our best to help you out. We will complete most projects within 3 to 4 business days.
Yes, however please do not ask them directly. First, ask Katie or Ellen. They will tell you whether or not your request is appropriate for student workers and whether or not they have other higher priority work to complete. You may also submit a Student Worker Job Request Form and Katie or Ellen will get back to you if for some reason, the request cannot be completed.