Information Technology Services

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Technology Help Desk

The Technology Help Desk is available to provide technical support to students, faculty and staff with timely, professional answers to your information technology questions.

The Help Desk is a centralized resource center to support the technology needs of the Brandeis community. Our team of desktop support specialists is skilled in providing personalized customer service and technical assistance to 7,500+ students, faculty and staff. We offer support for a wide range of issues including troubleshooting desktop or laptop issues, connectivity issues with the campus network or Pulse Secure VPN, software, printers, phones, etc.

Key Services

Help with Workday — the employee self-service application
Questions about common LATTE functions
Connecting a current Windows or MacOS desktop or laptop to Brandeis networks
Warranty repairs for Dell and Apple laptops and desktops
Installing site-licensed software on a compatible Windows or MacOS laptop or desktop
Logging in to:
- B Connect | Brandeis Alumni Association online community
- Box | Cloud Storage
- DUO | Two-Factor Authentication
- Google apps | GMail, Calendar, Drive and productivity applications
- LATTE | Online Learning
- MyHousing | Student Housing and Meal Plan selection
- Pulse Secure (VPN or wormhole) | Connect to campus services remotely
- Workday and Workday Student
- Zoom

Our Leadership Team

Tim O'Neil

Director, Information Technology Client Services

781-736-4429 oneil@brandeis.edu

Digital Media Services, Technology Enabled Spaces, Hybrid/Hyflex Modalities, Event Technology, Digital Signage, Technology Help Desk Services and Desktop Engineering