Information Technology Services

Technology Help Desk

The Technology Help Desk is available to provide technical support to students, faculty and staff with timely, professional answers to your information technology questions.

The Help Desk is a centralized resource center to support the technology needs of the Brandeis community. Our team of desktop support specialists is skilled in providing personalized customer service and technical assistance to 7,500+ students, faculty and staff. We offer support for a wide range of issues including troubleshooting desktop or laptop issues, connectivity issues with the campus network or Pulse Secure VPN, software, printers, phones, etc.

Key Services

  • Help with Workday — the employee self-service application
  • Questions about common LATTE functions
  • Connecting a current Windows or MacOS desktop or laptop to Brandeis networks
  • Warranty repairs for Dell and Apple laptops and desktops
  • Installing site-licensed software on a compatible Windows or MacOS laptop or desktop
  • Logging in to:

    • B Connect | Brandeis Alumni Association online community
    • Box | Cloud Storage
    • DUO | Two-Factor Authentication
    • Google apps | GMail, Calendar, Drive and productivity applications
    • LATTE | Online Learning
    • MyHousing | Student Housing and Meal Plan selection
    • Pulse Secure (VPN or wormhole) | Connect to campus services remotely
    • Workday and Workday Student
    • Zoom

Our Leadership Team

Tim O'Neil
Tim O'Neil
Director, Information Technology Client Services
781-736-4429
Digital Media Services, Technology Enabled Spaces, Hybrid/Hyflex Modalities, Event Technology, Digital Signage, Technology Help Desk Services and Desktop Engineering
Chris Lowre
Chris Lowre
Associate Director for Desktop Systems Engineering
781-736-2059
Computer Refresh Program, Computer Purchases

Desktop Systems Engineering

Jay Chen
Jay Chen
Desktop Systems Engineering Manager
781-736-6285 Feldberg Communications Center
Zachary Berkowitz
Zachary Berkowitz
Desktop Systems Engineer
781-736-4666 Feldberg Communications Center
Andrew Cardinale
Andrew Cardinale
Desktop Systems Specialist
781-736-7277 Feldberg Communications Center

Desktop Systems

Freddy Baars
Senior Desktop Systems Specialist
781-736-4401 Goldfarb Library
Michael Solowey
Michael Solowey
Senior Desktop Systems Specialist
781-736-4810 Goldfarb Library
Carlos Turcios
Senior Service Management Analyst
781-736-7276 Goldfarb Library
Alasdair Post-Quinn
Alasdair Post-Quinn
Desktop Systems Specialist
781-736-4801 Goldfarb Library
Yona Rips
Yona Rips
Student Operations Specialist
781-736-7621 Goldfarb Library
Pronouns: they/them/theirs
Dylan Martin
Desktop Systems Specialist
781-736-7715 Goldfarb Library

Technology Help Desk

ITS Staff Spotlight: Meet the Help Desk Team