Ask the Technology Help Desk

The Technology Help Desk will provide technology support and services to the Brandeis community via email or phone. Until further notice, the team will not be providing in-person services as Goldfarb Library is closed. For technical assistance connecting to university systems and services, email help@brandeis.edu or call 781-736-4357.

Learn more about working remotely.

As a proactive measure against the spread of coronavirus/COVID-19, Brandeis is moving all classes online and unviersity operational support via email or phone. Read more details.

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Contact Us

We're here to help you!

In-person: come see us at the Technology Help Desk on Level 1 of the Goldfarb Main Library.
       Fall Session 2019 Hours
            Monday - Thursday: 8:00 a.m. - 9:00 p.m.
            Friday: 8:00 a.m. - 6:00 p.m.           
           Saturday and Sunday: 1:00 p.m. - 5:00 p.m.

Hours may be different on holidays or when classes are not in session. See the list of exceptions.

Phone: call us at 781-736-HELP (4357).

Email: contact us at help@brandeis.edu or use the button below to submit your question.

Submit a help request

Services

The Brandeis University Technology Help Desk offers faculty members, staff, and students support with these core services:

  • Help with Workday - the new employee self-service application (replaces BUSS)
  • Questions about common LATTE functions (Gradebook consultations with a specialist
 are also available)

  • Connecting a current Windows or MacOS desktop or laptop to Brandeis networks


  • Warranty repairs for Dell and Apple laptops and desktops


  • Installing site-licensed software on a compatible Windows or MacOS laptop or desktop

  • Logging in to:

    • B Connect | Brandeis Alumni Association online community

    • Box | Cloud Storage

    • DUO | Two Factor Authentication

    • Google apps | GMail, Calendar, Drive and productivity applications

    • LATTE | Online Learning

    • Lists | Group Email Management

    • MyHousing | Student Housing and Meal Plan selection

    • SAGE | Class registration and grades

    • Student Account Center | Student billing

    • Workday | Employee self-service
    • Wormhole (VPN) | Connect to campus services remotely

If you have questions about a service not covered above, please send an email to help@brandeis.edu and we’ll evaluate the request to determine how we may assist you.