Ask the Technology Help Desk

The Technology Help Desk is available for technology support and services to the Brandeis community. For technical assistance, submit a help request, send an email to help@brandeis.edu, or call 781-736-4357. Learn more about the Fall 2020 support schedule and process.

As a proactive measure against the spread of coronavirus/COVID-19, Brandeis is moving all classes online and university operational support via email or phone. Read more details.

Learn more about working remotely.

Contact Us

We're here to help you!

Good news, the Help Desk is available and committed to providing support while we teach, learn or work from home - where ever that may be!

Contact us to request technical support - via phone or email - and if further assistance is needed, we'll work with you to schedule an in-person appointment with a support specialist. Learn more about our Fall 2020 support schedule and process.

Services

The Brandeis University Technology Help Desk offers faculty members, staff, and students support with these core services:

  • Help with Workday - the new employee self-service application
  • Questions about common LATTE functions (Gradebook consultations with a specialist
 are also available)
  • Connecting a current Windows or MacOS desktop or laptop to Brandeis networks


  • Warranty repairs for Dell and Apple laptops and desktops


  • Installing site-licensed software on a compatible Windows or MacOS laptop or desktop

  • Logging in to:

    • B Connect | Brandeis Alumni Association online community

    • Box | Cloud Storage

    • Duo | Two Factor Authentication

    • Google apps | GMail, Calendar, Drive and productivity applications

    • LATTE | Online Learning

    • MyHousing | Student Housing and Meal Plan selection

    • Pulse Secure (VPN or wormhole) | Connect to campus services remotely
    • SAGE | Class registration and grades

    • Student Account Center | Student billing

    • Workday | Employee self-service
    • Zoom | Video conferencing

If you have questions about a service not covered above, please send an email to help@brandeis.edu and we’ll evaluate the request to determine how we may assist you.