Information Technology Services (ITS) supports the Brandeis community and advances our University's mission with technology expertise and a commitment to service. We're here to provide the infrastructure that supports the services you need, identify solutions to help you get your work done, and troubleshoot technological issues with you.

May 2, 2024

We are excited to share our May spotlight in our monthly ITS Spotlight Series. Led by Jonathan Estwing, the PMO Team leads the portfolio of governance-approved IT projects from initiation to closure. They partner with stakeholders across campus to identify and implement IT solutions to meet their needs. To read more about Jonathan and the PMO team, including what brought them to Brandeis and how they enjoy spending time outside the office, please visit the ITS Spotlight page.

TeamDynamix (TDX), a new service management solution, was implemented on January 30, 2024. TeamDynamix (TDX) replaced JIRA, the former ticketing system, which had reached end-of-life and could no longer be updated. The TDX Service Management Platform allows support teams to identify and resolve issues more efficiently with a unified ticketing architecture and new features that better meet our expanding service management needs. 

TDX users can create a ticket using a catalog of services in a newly created Brandeis Service Portal or submit their issue at The service portal will prompt users to provide critical information to direct their issue to the right team and shorten the path to resolution. 

To learn more about the TDX Service Management solution, including information for users on getting started with the Service Portal, please visit the ITS website or contact the TDX project team at

Cybersecurity threats can impact anyone, from scholars sharing their work to the general user. It's essential to be proactive in safeguarding your data and privacy by rregularly revisiting and updating your account settings.

Please refer to the new Social Media and Technology Security Guide for essential steps to ensure digital safety, especially on social media and apps like WhatsApp.

If you have questions, or need assistance with your social media security, please get in touch with the Security team by emailing

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Our DUO Multi-Factor Authentication (MFA) system requires re-authentication every seven days using the "trust this browser" option. The Brandeis security team recently reduced re-authentication time to seven days, down from 15 days, in response to security incidents. Additional information about DUO Multi-Factor Authentication and best practices for using your device to authenticate is available on the ITS website

Tokens can be used for authentication in place of your mobile device. A token is simple to use and can be easily attached to a key chain. Instructors who prefer not to use the DUO App or would like a backup to authenticating by phone are encouraged to contact the Help Desk for a token. The Help Desk is fully stocked and ready to assist!

If you need assistance authenticating to the Brandeis network or would like a token, please get in touch with the Help Desk by emailing or calling 781-736-4357.

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We partner with members across the Brandeis community to provide technical solutions for evolving business needs.

Explore the tools available to you.

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Workday is the University system of record to support Financial, Human Resources and Student-related activities. It is also used for employee self-service functions including updating your personal information, viewing your payslips, entering time worked, requesting time off, and more. LEARN MORE

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Need technology support? We're here to help! Visit us in Goldfarb Library during the following hours:

  • Monday to Thursday: 9:00 AM to 5:00 PM
  • Friday: 9:00 AM to 5:00 PM (remote only)
  • Saturday and Sunday: closed

Call us at 781-736-4357 or email us at

Please check the Technology Help Desk Spring Schedule to ensure you can connect with the team of technology support specialists, virtually or in-person.

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